04Support
Support
Need help with a Rouveo game? Start with the answers below, or send us a message and a real person will get back to you. For purchases and subscriptions, note that billing is handled by Apple through the App Store.
01FAQ
Frequently asked questions
How do I contact Rouveo support?
Use the contact form on this page or email support@rouveo.com. Include the name of the game, your device model and iOS version so we can help faster.
How do I restore my purchases?
Open the game, go to Settings and tap Restore Purchases. Make sure you are signed in with the same Apple Account you used for the original purchase.
How do I cancel or manage my subscription?
Subscriptions are managed by Apple. On your iPhone or iPad, open Settings, tap your name, then Subscriptions, and choose the Rouveo game. You can cancel at any time and keep access until the end of the paid period.
How do I request a refund?
Purchases are processed by Apple, so refunds are requested through Apple at reportaproblem.apple.com. We cannot issue refunds directly, but we are happy to help with anything else.
How do I delete my data or make a privacy request?
Email privacy@rouveo.com from the address you want us to act on and tell us which game you use. Our Privacy Policy explains what we collect and your rights in detail.
How do I report a bug?
Send us a message with your device model, iOS version, the game version (shown in Settings) and the steps that lead to the problem. Screenshots or a screen recording help a lot.
02Contact
Send us a message
We read every message. Billing questions are answered fastest with the Apple receipt email in your message.
04Games
Help by game
Each game page has its own FAQ.
